DialCare Physician Access is a modern, easy-to-use telemedicine solution for non-emergency illnesses and general care. Members and their families have direct access to state-licensed and fully credentialed doctors, via phone or video consultations, to receive treatment and advice for common ailments, including colds, the flu, rashes and more. When medically appropriate, a DialCare doctor may prescribe a short term, non-DEA controlled medication for the member to pick up at the pharmacy of their choice.
Doctors are available 24 hours a day, 365 days a year, allowing members and their families convenient access to quality care from home, work or on the go.
When to use DialCare Physician Access:
For non-emergency medical issues and questions
During or after normal business hours, nights, weekends and holidays
If the member lives a significant distance from a primary care doctor or VA facility
When a primary care doctor or VA physician is not available
When traveling and in need of non-urgent medical care or advice
What conditions can be treated?
Cold & flu
Joint aches & pains
Urinary tract infections
DCNC - 1/30/20
Health Advocate, the nation's leading health advocacy company, helps members and their families navigate the health care and health insurance systems. Health Advocate offers a range of comprehensive services to help members with clinical and administrative issues involving their medical, hospital, dental, pharmacy and other health care needs – saving members time and worry.
Advocacy Services include:
Help finding the best doctors, hospitals and dentists, and schedule appointments with providers.
Answer questions about test results, treatments and medications
Assist in the transfer of medical records, X-rays and lab results
Locate and research the newest treatments for a medical condition
Help resolve insurance claims and assist with negotiating billing and payment arrangements, and related administrative issues for non-VA treatments
Please note that this service is unlimited, and there is no charge when a member calls for assistance.