DialCare Physician Access

DialCare Physician Access is a modern, easy-to-use telemedicine solution for non-emergency illnesses and general care. Members and their families have direct access to state-licensed and fully credentialed doctors, via phone or video consultations, to receive treatment and advice for common ailments, including colds, the flu, rashes and more. When medically appropriate, a DialCare doctor may prescribe a short term, non-DEA controlled medication for the member to pick up at the pharmacy of their choice.

Doctors are available 24 hours a day, 365 days a year, allowing members and their families convenient access to quality care from home, work or on the go.

When to use DialCare Physician Access:

• For non-emergency medical issues and questions
• During or after normal business hours, nights, weekends and holidays
• If the member lives a significant distance from a primary care doctor or VA facility
• When a primary care doctor or VA physician is not available
• When traveling and in need of non-urgent medical care or advice

What conditions can be treated?

• Allergies
• Fever
• Respiratory infections
• Asthma
• Gout
• Sinus infections
• Bronchitis
• Insect bites
• Skin inflammations
• Cold & flu
• Sore throat
• Digestive issues
• Joint aches & pains
• Sports injuries
• Ear infections
• Rashes
• Urinary tract infections
• And more!

Patient Advocacy

Health Advocate, the nation's leading health advocacy company, helps members and their families navigate the health care and health insurance systems. Health Advocate offers a range of comprehensive services to help members with clinical and administrative issues involving their medical, hospital, dental, pharmacy and other health care needs – saving members time and worry.

Advocacy Services include:

• Help finding the best doctors, hospitals and dentists, and schedule appointments with providers.
• Answer questions about test results, treatments and medications
• Assist in the transfer of medical records, X-rays and lab results
• Locate and research the newest treatments for a medical condition
• Help resolve insurance claims and assist with negotiating billing and payment arrangements, and related administrative issues for non-VA treatments

Please note that this service is unlimited, and there is no charge when a member calls for assistance.